Refund Policy - Radyan Marketplace
Thank you for shopping with Radyan Marketplace! We strive to ensure that your shopping experience is as smooth and enjoyable as possible. However, we understand that there may be occasions when you need to request a refund. This Refund Policy
outlines the terms and conditions under which we accept refund requests.
1. Eligibility for Refunds:
Refunds are only accepted under the following circumstances:
- Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, we will issue a full refund or provide a replacement, depending on the situation.
- Wrong Item Received: If you receive an item that was not what you ordered, we will gladly refund or exchange the product.
- Change of Mind: In certain cases, we may accept returns for items if you change your mind, but the product must be unused, in its original packaging, and returned within 14 days of receiving it.
Note: To be eligible for a refund, the product must be returned in its original condition, including packaging, accessories, and documentation (if any).
2. How to Request a Refund:
To request a refund, follow these steps:
-
Contact Us: Reach out to our customer service team via email at support@radyanmarketplace.com within 14 days of receiving your order. Provide your order number, a description of the issue, and any supporting images (if applicable).
- Return Instructions: After reviewing your request, we will send you instructions on how to return the product (if necessary).
- Return the Item: Once your return is approved, please ensure that the item is packaged securely to avoid damage during the return shipping process.
- Refund Process: After we receive the returned product and verify its condition, we will process your refund. The refund will be credited to your original payment method within 5-10 business days.
3. Refund Exceptions:
We do not offer refunds under the following conditions:
- Products that have been opened, used, or altered (unless defective).
- Personalized or custom-made items.
- Digital products (such as e-books, software, or digital downloads).
- Sale items or clearance products (unless damaged or defective).
4. Shipping Costs:
In the event of a return or exchange, shipping costs are non-refundable, except when the item is defective or we made an error in processing your order. Return shipping fees are the responsibility of the customer, unless otherwise specified.
5. Exchanges:
If you would like to exchange a product for a different size, color, or model, please contact our customer service team for assistance. Exchanges are subject to product availability.
6. Refunds for Orders Outside the Continental United States:
If you are returning an item from outside the continental United States, please note that the shipping cost for the return is at your own expense. Any customs duties or taxes paid on your original order are non-refundable.